Important information about your appointment

We are taking lots of precautions to help prevent the spread of coronavirus, especially to protect our more vulnerable patients.

We need your help to keep everybody safe.

Please read all the following important information to the end of the page.

Let us know if you or anyone in your household or support bubble develops any of the following symptoms of coronavirus:

  • a high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
  • a new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
  • anosmia – this means a loss of or change in your normal sense of smell or taste

If you or anyone in your household or support bubble develop any of these symptoms in the 10 days before your appointment, then you must not attend your appointment to protect our other patients and dental team.

Instead call the practice on 0161 438 0446 as soon as possible to let us know and we will make alternative arrangements for you to receive treatment safely.

Please ensure you have tapped the link sent to you in a text message to check and update your medical history before each and every appointment.

If you have not checked and updated your medical history, in particular the questions relating to COVID-19, then we may not be able to permit your entry to the practice for your appointment.

There are some things you can do to help minimise your contact with other patients and staff:

  1. Wait in your car or outside the practice if you arrive early. Our door will be locked and you will not be permitted to enter the practice until the dentist is ready for you – usually at your appointment time or shortly after. You may wish to bring a raincoat and an umbrella if the weather forecast is bad.
  2. Please don’t be late. We only have limited time for your appointment and want to avoid you coming into contact with our next patient.

We know some people who have been infected with COVID-19 do not develop a cough or temperature and experience no change in their taste or smell sensation. These asymptomatic but infected patients are difficult to identify, and despite having no symptoms they can still transmit the virus to other people.

Just in case you may have unknowingly become infected or come into contact with someone else who was infected, there are some extra precautions we are requiring all patients to take:

  1. Wear a face covering if using public transport and while inside the practice.
    • Adults and young people aged 11 and over – It is the law that adults and children aged 11 and older must wear a face covering.
    • Children 3-10 – Wearing a face covering is also recommended and should be encouraged for children between the ages of 3 and 10, but it is not essential.
    • Children under 3 – Should not wear a face covering.
  2. Maintain social distancing as much as possible – both on your journey to the practice and when you get here. There are markings on the floor to help.
  3. Do not bring any unnecessary items into the practice. You may bring a raincoat and umbrella if the weather forecast is bad, but please leave any unnecessary bags and handbags in your car boot or at home.
  4. Do bring a payment card if you are not exempt from NHS dental charges. We are not currently accepting cash. We accept all major credit and debit cards (excluding American Express), and we also accept Apple Pay and Google Pay.
  5. Attend alone. Anyone accompanying you will not be permitted entry to the practice and should wait outside or in the car.
    • A single adult is permitted to accompany patients who are under 16 years old. This should be a parent or legal guardian to provide consent for treatment.
    • Adults with carers will be permitted to bring their carer.
  6. Use the toilet before you leave home. Our patient toilet in the practice is currently not in use.
  7. Brush your teeth and use a mouthwash before leaving home. This may help reduce any viral load by killing any virus in your saliva.
  8. Wash your hands just before you leave home, using soap and hot water for at least 20 seconds.

You will notice some differences when you attend our practice. We have made some changes to help keep our patients and staff safe:

  1. Our door will be locked until your appointment time.
  2. Our waiting rooms are not in use. Instead patients are permitted entry only at their appointment time.
  3. There are markings on the floor to help everyone maintain social distancing.
  4. Patients, parents and carers are required to wear face coverings at all times except during examinations.
  5. You will be asked to use hand sanitiser several times during your visit.
  6. We are not accepting cash payments. We are accepting cards only.
  7. We have installed screens on our reception desk and between chairs in our waiting rooms to help protect our patients and dental team.
  8. We have removed unnecessary things that are hard to clean from our waiting rooms like magazines and books.
  9. Our team may be wearing more medical protective equipment (PPE) than usual including face shields, masks and aprons.
  10. The treatments we are providing are limited to minimise the risk of coronavirus transmission associated with some aerosol generating dental procedures (such as drilling and scaling).

Before you set off for your appointment, please read the Pre-Travel Checklist

You can also read more information on our coronavirus page about why we are avoiding use of our drills and scalers where possible.

Thank you for reading.