Coronavirus COVID-19

The coronavirus pandemic is impacting how we deliver our dental services.

Latest COVID-19 update – Monday 19th July 2021


We are open and providing routine as well as emergency and urgent dental care, with some limitations due to COVID-19.

Appointments can only be booked through our telephone triage service.

Patients are still required to wear facemasks when visiting the practice.

Find out more:

HM Government > NHS. The new strain of coronavirus spreads even faster. Around 1 in 3 people with COVID-19 don't have any symptoms, but can still pass it on. Act like you've got it. HANDS FACE SPACE

Routine checkups are now available again.

During busier periods, we may prioritise access for higher risk patients, so there may a be a longer wait than usual for routine appointments.

Do not attend the practice without having already booked an appointment – the door will be locked.

Appointments can only be booked through our telephone triage service.

We are still operating at a reduced capacity due to the precautions we are taking for COVID-19.

We are now trying our best to continue providing routine dentistry, while still trying to prioritise quick access for our existing patients that need emergency or urgent attention.

Our current priorities are to continue helping our existing patients with dental pain and infection and to provide routine checkups and treatment as capacity permits.

Facemasks at the dentist

NHS: You still need to wear face covering in dental practices after 19 July.

Thank you for helping to keep our dental team and other patients safe by wearing your facemask when visiting the practice.

We’re aware of the lifting of the remaining COVID-19 restrictions from 19th July 2021.

But we still need to act cautiously to stop the spread of the virus. The delta variant is more transmissible, and people visiting this practice may be contagious without knowing it.

Many people are still not yet fully vaccinated, so cutting virus transmission is still important.  Health premises are a higher risk environment and we need to maintain some control measures to keep everyone safe.

So we are asking everyone visiting our practice to:

  • Wear a face mask
  • Maintain social distancing
  • Sanitise your hands before and during your visit

When to call the telephone triage service

Please contact our dental triage team for further help and advice if you have any dental or oral problem, or if you wish to book a checkup:

For any dental or oral problems please call the practice on 0161 438 0446 during our open hours (9.00-13.00 and 14.00-18.00 Monday to Friday).

One of our dental nurses will triage you over the phone and provide advice, arrange for one of our dentists to call you back, or book a face-to-face appointment for you to attend if appropriate.

Once you have booked an appointment please read how to prepare for your face-to-face-appointment.

Managing dental problems at home

You can read online guides for managing the following conditions at home:

Pain Relief

Most toothaches can be controlled with use of painkillers bought over the counter from a pharmacist. Paracetamol and ibuprofen taken together or separately are very effective for most dental and oral pain. If you are unsure if it is safe for you take ibuprofen or paracetamol (e.g. if you have an allergy, asthma sensitive to NSAIDs, stomach ulcers, gastrointestinal bleeding, heart failure, or you are pregnant) or you already know you are unable to use them, then ask your pharmacist for advice or visit the NHS 111 website.

  • Paracetamol is available to buy over the counter in supermarkets and pharmacies. Shop own brands are usually the best value. You can also buy paracetamol online from a pharmacist (or from Amazon: Panadol tablets, Calpol SixPlus, Calpol Infant).
  • Ibuprofen is available to buy over the counter in supermarkets and pharmacies. Shop own brands are usually the best value. You can also buy ibuprofen online from a pharmacist (or from Amazon: Nurofen tablets, Nurofen for Children).

Temporary fillings and cement

Temporary filling and cement kits are available to buy for use at home and may be of some help for some conditions like a lost filling or crown.

Dental checkups and routine treatment

Do not attend the practice without having already booked an appointment – the door will be locked.

Appointments can only be booked through our telephone triage service.

We are still operating a telephone triage service, providing telephone advice where possible and prioritising appointments for patients with conditions that need emergency or urgent attention.

The precautions we are taking due to COVID-19 mean we can only offer face-to-face appointments to a limited number of patients each day. Over the course of the pandemic we have made many changes to the way we work so that we can increase capacity and allow more patients to be seen, but we are still operating at a reduced capacity. We may still need to prioritise appointments for patients requiring emergency and urgent dental treatment and so there may be longer wait than usual for routine checkups and treatment.

Routine checkups

Routine checkups are now available again.

We will be initially prioritising access for higher risk patients so there may a be a longer wait than usual for your appointment.

We are not currently reminding patients when they are due a routine checkup. We hope to restart sending out our normal text message reminders later this year.

If you are seeking a dental checkup, please check if you are in one of the high risk categories below:

High risk categories

Oral cancer

For many conditions, including oral cancer, early diagnosis and treatment is very important.

If you feel you have a suspicious lump, bump or patch, then we strongly encourage you to contact our telephone triage team as soon as possible.

Gum disease and periodontal disease

Patients previously diagnosed with periodontal disease or severe gum disease (who normally attend every 3 months for monitoring, deep cleaning or root surface debridement) should now contact our telephone triage team for further advice.

You should also read about managing gum disease at home.

Tooth decay

Patients matching any of the following descriptions should now contact our telephone triage team for further advice:

  • Patients that experience regular tooth decay
  • Patients that are usually asked to attend every 3 or 6 months for a checkup
  • Patients that often need a new filling when they attend for checkup
  • Patients that have been given a prescription for high fluoride toothpaste or mouthwash by their dentist in the last few years
  • Patients who are worried that they have any tooth decay

You should also read about preventing and treating tooth decay at home.

Especially children matching any of the above descriptions. If you are unsure if your child might be considered high risk for tooth decay then please call our triage team so one our nurses can check their records and provide further advice.

For high risk children, you should also read a guide to toothbrushing for kids.

Toothwear

Patients with severe toothwear who normally attend every 3 months for a checkup should now contact our telephone triage team.

Patients in any of the above high risk categories: please call the practice on 0161 438 0446 during our open hours (9.00-13.00 and 14.00-18.00 Monday to Friday).

One of our dental nurses will triage you over the phone and provide advice, arrange for one of our dentists to call you back, or book a face-to-face appointment for you to attend if appropriate.

Patients not in a high risk category

If you are currently having any dental or oral problems or issues then please read when to call the telephone triage service. If you feel you need a checkup for any reason, then please call to discuss with a member of our telephone triage team for further advice.

Patients in isolation with symptoms and/or living with others with symptoms

NHS advice is currently that you should self isolate if:

  • you have any symptoms of coronavirus (a high temperature, a new, continuous cough or a loss or change to your sense of smell or taste)
  • you’re waiting for a coronavirus test result
  • you’ve tested positive for coronavirus – this means you have coronavirus
  • you live with someone who has symptoms, is waiting for a test result or has tested positive
  • you’ve been told you’ve been in contact with someone who tested positive
  • you have arrived in England from abroad from a ‘red list’ country, or from an ‘amber list’ country and not been fully vaccinated

If you are in self isolation and you have a dental emergency then let us know when you call our telephone triage service.

COVID-19 risk groups and Shielding

If you have been told you are at high or moderate risk from coronavirus or asked to shield, then let us know when you call our telephone triage service.

Why has COVID-19 changed dentistry?

Social distancing means our normal busy waiting rooms and appointment schedules are now a thing of the past.

Before COVID-19, dental care professionals were used to and very confident with strict cross infection protocols in our dental surgeries to avoid the spread of infectious diseases (like hepatitis and AIDs) between our patients and dental teams, but coronavirus (COVID-19) was different.

COVID-19 can spread from person to person much more easily than the other infectious diseases we were used to. Of particular importance for dentistry, it is feared that COVID-19 can spread in the clouds of water made by some of our dental drills and scalers. These aerosols of water (and virus) can stay in the air for some time, and cannot simply be cleaned away and disinfected in the same way splashes of water or blood on a surface can.

What has changed at Burton Dental Care?

Our community has been through a lot over the last few months. While many things have changed, one thing has remained the same: our commitment to your safety.

We are taking lots of new precautions to help keep our patients and dental team safe:

  • Our door will remain locked to help maintain social distancing. Our practice isn’t big enough for lots of people to social distance inside like a supermarket is, so we are only allowing patients to enter who have already booked an appointment via our telephone triage service.
  • There are far fewer appointments available each day to both help maintain social distancing and also to allow the air to change between patients after use of aerosol producing equipment like some of our drills and scalers.
  • We have updated our dental software to a cloud based solution so that we can collect medical history forms online and risk assess patients for COVID-19 before attendance at the practice.
  • All patients will be asked to wear a face covering to help protect our other patients and dental team.
  • You will be required to use hand sanitiser on entry and during your visit.
  • We have installed screens on our reception desk and between chairs in our waiting rooms.
  • There are fewer chairs in our waiting rooms and we are limiting the number of patients allowed in our practice at any one time.
  • We have new specially designed infection control and prevention protocols to disinfect our surgeries and the rest of the practice before and after each patient and regularly throughout the day.
  • We have invested in new technology to clean and filter the air in our surgeries after aerosol generating procedures.
  • We will be wearing more protective equipment (PPE) especially for procedures that produce an aerosol.
  • The treatments we offer may be different to help reduce the risk of spreading coronavirus with aerosols.
  • We will give you a set of instructions to follow in preparation for your appointment to help keep everybody safe.

With all the extra precautions we are taking for COVID-19, our service may be slower than you are used to. We ask for your patience and understanding, and we ask for your help in keeping everybody safe.

Aerosol Generating Procedures

We have secured supplies of all the PPE and the equipment we require to safely provide aerosol generating treatments such as drilling and scaling.

To help manage the risk of COVID-19 transmission with these aerosol generating procedures, we are following current guidelines to leave a 15-60 minute fallow time before commencing thorough cleaning ready for the next patient. While this helps to change the air in the surgery and so keep everybody safe, it severely restricts the number of patients for whom we can provide aerosol generating procedures each day.

Consequently we are carefully planning aerosol generating procedures and sometimes prioritising appointments for patients with infection and pain requiring emergency and urgent dental treatment. This may mean we book in for an aerosol generating procedure in a few weeks time, or offer an alternative or medium-term treatment for now, in hope of avoiding or postponing an aerosol generating procedure while the COVID-19 risk level is high.

See the top of the page for the very latest update.

Read our instructions for attending a face-to-face appointment.

Read our Dentists’ top tips to avoid toothache and dental infections during lockdown